Mental Health in the Workplace – Information and Tools for HR Professionals

18
May 2023
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A man in a suit is shaking hands with another man in a white shirt.

Author: CPHR Alberta Calgary Chapter Committee

According to the Mental Health Commission of Canada, one in four Canadians, in any given week, cannot work due to mental health problems or illnesses. Besides reduced productivity, mental health issues can also lead to increased absenteeism, higher healthcare costs, decreased job satisfaction, and impaired workplace relationships, causing substantial losses for individuals and organizations. To help- HR professionals get to the bottom of this human energy crisis and provide practical tips to create more awareness around mental health in your organizations, the Calgary Chapter Committee interviewed the owner of Abridge Consulting and workplace mental health expert  Tara Adams  and CEO of Headversity and Psychiatrist  Dr. Ryan Todd.

First, let’s look at common stressors that can impact our mental health.  Dr. Todd shared that some of the top stressors according to the American Psychological Association are health, finances, family, and work, the “four big buckets” as he put it. He pointed out that major shifts in any of those buckets will impact people’s mental health. Specific to the workplace, Tara identified a few primary stressors such as workload, lack of clarity, changes in the workplace, and relationships with colleagues or supervisors, with workload being the most common.  Dr. Todd and Tara both emphasized the impact of change on people’s mental health. Identifying the common stressors in the workplace help direct our efforts.

How do we approach the topic of mental health at work? What can we as HR professionals do to reduce the stigma around it? Talking about mental health, we need to be mindful of our language. Tara stressed that language matters and can significantly impact individuals with mental health concerns. She advocates the use of “people-first language,” for example, using words like “I live with depression” instead of saying “I’m depressed.” Also, avoid trivializing words such as "crazy" or "psycho” and using mental illnesses as adjectives. She also underscores the importance of being mindful of our body language and tone of voice when communicating with people.

Dr. Todd believes in leading a conversation with care and empathy. A lot of us are afraid to have these conversations and ask ourselves “Am I going to get sued?”, “What if I bring something up and I don’t know how to handle it?”, and “I don’t have the training, so how do I possibly do this?” He suggested if we see someone struggling, try to point out in a nonjudgmental way things we have noticed.

"When we lead the conversation with the most amount of care and empathy, genuinely trying to help that person, there is nothing but good that can come from that conversation – Dr. Ryan Todd”

Both Dr. Todd and Tara believe that HR professionals play a crucial role in advocating and creating awareness around mental health in the workplace.

Here are four suggestions on how we can best lean into this role:

  1. Understand our role in supporting employees with mental health distress. At the same time, we need to know our boundaries and understand that we are not clinicians. 
  2. Educate ourselves on how to have mental health conversations and how to upskill our employees in core mental health skills like energy management and resilience.
  3. Be role models by acknowledging we are human too with good and bad days. Take care of our own mental health as we can’t serve others from an empty cup.
  4. It is essential to be fluent in both internal and external resources which can help employees with mental health concerns. 

“HR professionals should know their roles and create boundaries and make the HR team a key stakeholder group for receiving training and tools. – Tara Adams” 

There are a variety of tools we can use to assess the mental health of the people in our organization. Dr. Todd believes in scalable data tools and urges us to employ more ways to measure preventative mental health and provide people access to tools as well as the best content that is evidence-based. Tara's recommends three mental health assessment tools:

  1. Using data from surveys, vendors, tools, and consultants. 
  2. Collecting anecdotal evidence from employees and leaders and comparing the data trends with the conversations we have. 
  3. Using storytelling as a powerful tool to assess the mental health of employees, where we can collect success stories and learn from not-so-successful stories. 

Tara and Dr. Todd believe in adopting a proactive approach to mental health in the workplace, which involves shifting resources towards prevention, allowing for earlier intervention, and creating a strong business case. It also means integrating workplace mental health into onboarding and leadership development strategies to remove any existing stigma. By doing so, training for specific departments or teams only will not be required, which may benefit more employees. An example of a proactive approach to Dr. Todds is prioritizing leaders in training relating to mental health. Dr. Todd has witnessed a lot of success in training leadership first and having the rest of the organization follow with scalable training.   

HR professionals also have a role to play in coaching managers on managing their teams' mental health. Tara suggested four simple ways in which managers can support their teams during Mental Health Week:

  1. Give the team time to invest in their mental health, such as offering time off, encouraging mindfulness, or providing other mental health support options. 
  2. Make time to learn about workplace mental health resources and policies. 
  3. Connect one-on-one with team members to understand their mental health concerns and offer support. 
  4. Remind team members about Employee Family Assistant Programs (EFAP). 

To conclude, we extend our deep appreciation to Tara and Ryan for sharing their strong belief in advocating for a comprehensive workplace mental health strategy and resources as well as practical guidance to address the challenge of mental health in the workplace. For more information, please connect directly with either  Tara Adams  or  Dr. Ryan Todd


The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.

The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.



The Halo Effect at Work: When First Impressions Cloud Fair Judgment

By Jessica Jaithoo • August 26, 2025
Author : Veronica Flores, CPHR, Wood Buffalo Chapter In the fast-paced world of HR, we often talk about unconscious bias, diversity, and inclusion. But one subtle form of bias that continues to shape workplace dynamics, often without us realizing it, is the halo effect . The halo effect, as outlined in Canadian Organizational Behaviour by McShane, Steen, and Tasa, is a perceptual bias where our overall impression of someone, often shaped by a single trait, influences how we judge their other qualities. I experienced the halo effect in a way that has stayed with me ever since. As someone who immigrated to Canada from a vibrant Latino community, I brought with me not only my culture and language but also a strong set of personal values: dedication to excellence, deep respect for others, and a belief in the power of organization and continuous improvement. Over the years, I've built a life in Canada and grown professionally. One thing my colleagues quickly noticed? I’m extremely organized—my files are color-coded, I like to automate tasks and improve processes, and I genuinely believe that a tidy environment leads to a clear mind. But one day, that very strength—my love for order—became the only lens through which someone saw me, and not in the way I expected. Our team was switching workstations, and I noticed a new coworker, someone from a different cultural background, standing near their new desk, not quite settling in. I casually asked if they had moved in yet, and they replied, “I’m just waiting for you to clean it first.”  At first, I laughed, thinking it was a joke. But their expression stayed serious. That’s when it hit me: they had assumed I was there to clean their desk. Why? Because I’m Latina? Because I’m tidy? Because I was organizing my own space? I simply showed them where the cleaning supplies were and walked away. But the moment stayed with me, not just because it was uncomfortable, but because it revealed something deeper about how we perceive each other at work. Later, I opened up to another coworker about what had happened. She shared a story of her own: because she is from China, a colleague once asked her to perform acupuncture or massage their neck, assuming she must know traditional Chinese medicine. She was just as stunned as I had been. These assumptions weren’t rooted in malice, but they were rooted in stereotypes. And they show how the halo effect, when combined with cultural bias, can lead to reductive and even offensive conclusions. The Hidden Cost of Snap Judgments The halo effect doesn’t always manifest in such overt ways. Sometimes, it’s as subtle as assuming a soft-spoken employee lacks leadership potential or that someone who struggles with English isn’t as intelligent. These assumptions can influence hiring decisions, performance evaluations, and even day-to-day interactions. For HR professionals, the implications are significant. When we allow the halo effect to guide our perceptions, we risk reinforcing stereotypes and limiting opportunities for others. Worse, we may unknowingly create environments where people feel unseen or misjudged. Strategies to Counter the Halo Effect Here are a few practical ways HR professionals can help reduce the impact of the halo effect in their organizations: Get to know people beyond the surface. Take time to learn about your coworkers’ skills, experiences, and goals. Be mindful of cultural assumptions. Just because someone is from a particular background doesn’t mean they fit a cultural stereotype. Create space for conversations. Sharing stories, like the ones my coworker and I exchanged, can build empathy and awareness. Focus on inclusion, not just diversity. It’s not enough to have different people in the room. We need to ensure everyone is seen and valued for who they truly are. The halo effect reminds us that perception is powerful, but not always accurate. That day in the office reminded me that even positive traits can be misinterpreted when viewed through the wrong lens. And that inclusion means more than just being present; it means being seen clearly. So, as an HR professional, ask yourself: Are you seeing your coworkers for who they really are, or just through the halo of a single trait?

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By Jessica Jaithoo • August 8, 2025
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CPHR Alberta’s Commitment to Supporting Reservists

By Jessica Jaithoo • August 7, 2025
As a proud participant in the Glowing Hearts program , CPHR Alberta continues to champion the value that Canadian Armed Forces reservists bring to our workplaces. Since joining the program, we’ve seen firsthand how supporting reservists not only strengthens our communities but also enhances organizational resilience and leadership. The Value of Reservists in the Workplace Reservists are more than military personnel—they are strategic thinkers, adaptable leaders, and skilled collaborators. Their training equips them with discipline, problem-solving abilities, and a mission-focused mindset that translates seamlessly into civilian roles. Captain McKenzie Kibler of The Loyal Edmonton Regiment exemplifies this. In a recent deployment on Operation REASSURANCE, he developed leadership and operational skills that now enrich his civilian career. Watch his story here. Support, Recognition, and Incentives for Employers Supporting reservists doesn’t mean sacrificing business continuity—in fact, it opens the door to meaningful recognition and financial support. Through the Compensation for Employers of Reservists Program (CERP) , employers can receive grants to help offset operational costs when a reservist-employee is away for 30 days or more. At the same time, organizations that register their reservist leave policies with the Glowing Hearts program are publicly recognized on the Canadian Forces Liaison Council website and receive a certificate of support and digital badge. These benefits not only ease the logistical challenges of supporting reservists but also position your organization as a leader in community engagement and national service. Tools and Templates for HR Leaders To make it easier for organizations to support reservists, CPHR Alberta offers a Reservist Leave Policy Template. This resource outlines eligibility, leave procedures, compensation, and compliance with federal and provincial legislation—making it simple to implement a supportive policy. Access the template through the Member Portal.
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