Mental Health in the Workplace – Information and Tools for HR Professionals

Author: CPHR Alberta Calgary Chapter Committee

According to the Mental Health Commission of Canada, one in four Canadians, in any given week, cannot work due to mental health problems or illnesses. Besides reduced productivity, mental health issues can also lead to increased absenteeism, higher healthcare costs, decreased job satisfaction, and impaired workplace relationships, causing substantial losses for individuals and organizations. To help- HR professionals get to the bottom of this human energy crisis and provide practical tips to create more awareness around mental health in your organizations, the Calgary Chapter Committee interviewed the owner of Abridge Consulting and workplace mental health expert  Tara Adams  and CEO of Headversity and Psychiatrist  Dr. Ryan Todd.

First, let’s look at common stressors that can impact our mental health.  Dr. Todd shared that some of the top stressors according to the American Psychological Association are health, finances, family, and work, the “four big buckets” as he put it. He pointed out that major shifts in any of those buckets will impact people’s mental health. Specific to the workplace, Tara identified a few primary stressors such as workload, lack of clarity, changes in the workplace, and relationships with colleagues or supervisors, with workload being the most common.  Dr. Todd and Tara both emphasized the impact of change on people’s mental health. Identifying the common stressors in the workplace help direct our efforts.

How do we approach the topic of mental health at work? What can we as HR professionals do to reduce the stigma around it? Talking about mental health, we need to be mindful of our language. Tara stressed that language matters and can significantly impact individuals with mental health concerns. She advocates the use of “people-first language,” for example, using words like “I live with depression” instead of saying “I’m depressed.” Also, avoid trivializing words such as "crazy" or "psycho” and using mental illnesses as adjectives. She also underscores the importance of being mindful of our body language and tone of voice when communicating with people.

Dr. Todd believes in leading a conversation with care and empathy. A lot of us are afraid to have these conversations and ask ourselves “Am I going to get sued?”, “What if I bring something up and I don’t know how to handle it?”, and “I don’t have the training, so how do I possibly do this?” He suggested if we see someone struggling, try to point out in a nonjudgmental way things we have noticed.

"When we lead the conversation with the most amount of care and empathy, genuinely trying to help that person, there is nothing but good that can come from that conversation – Dr. Ryan Todd”

Both Dr. Todd and Tara believe that HR professionals play a crucial role in advocating and creating awareness around mental health in the workplace.

Here are four suggestions on how we can best lean into this role:

1. Understand our role in supporting employees with mental health distress. At the same time, we need to know our boundaries and understand that we are not clinicians. 
2. Educate ourselves on how to have mental health conversations and how to upskill our employees in core mental health skills like energy management and resilience.
3. Be role models by acknowledging we are human too with good and bad days. Take care of our own mental health as we can’t serve others from an empty cup.
4. It is essential to be fluent in both internal and external resources which can help employees with mental health concerns. 

“HR professionals should know their roles and create boundaries and make the HR team a key stakeholder group for receiving training and tools. – Tara Adams” 

There are a variety of tools we can use to assess the mental health of the people in our organization. Dr. Todd believes in scalable data tools and urges us to employ more ways to measure preventative mental health and provide people access to tools as well as the best content that is evidence-based. Tara's recommends three mental health assessment tools:

1. Using data from surveys, vendors, tools, and consultants. 
2. Collecting anecdotal evidence from employees and leaders and comparing the data trends with the conversations we have. 
3. Using storytelling as a powerful tool to assess the mental health of employees, where we can collect success stories and learn from not-so-successful stories. 

Tara and Dr. Todd believe in adopting a proactive approach to mental health in the workplace, which involves shifting resources towards prevention, allowing for earlier intervention, and creating a strong business case. It also means integrating workplace mental health into onboarding and leadership development strategies to remove any existing stigma. By doing so, training for specific departments or teams only will not be required, which may benefit more employees. An example of a proactive approach to Dr. Todds is prioritizing leaders in training relating to mental health. Dr. Todd has witnessed a lot of success in training leadership first and having the rest of the organization follow with scalable training.   

HR professionals also have a role to play in coaching managers on managing their teams' mental health. Tara suggested four simple ways in which managers can support their teams during Mental Health Week:

1. Give the team time to invest in their mental health, such as offering time off, encouraging mindfulness, or providing other mental health support options. 
2. Make time to learn about workplace mental health resources and policies. 
3. Connect one-on-one with team members to understand their mental health concerns and offer support. 
4. Remind team members about Employee Family Assistant Programs (EFAP). 

To conclude, we extend our deep appreciation to Tara and Ryan for sharing their strong belief in advocating for a comprehensive workplace mental health strategy and resources as well as practical guidance to address the challenge of mental health in the workplace. For more information, please connect directly with either  Tara Adams  or  Dr. Ryan Todd

The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.