Why Soft Skills are Hard

06
Oct 2022
643
A woman is biting a pencil while looking at a laptop computer.

Author:  Shawn Bakker

During a recent webinar, I asked participants to share words that describe the best and worst leader that they ever worked with. Here were the most frequent responses:

What words would you use to describe the BEST leader?

  • Authentic
  • Empowering
  • Encouraging
  • Good listener
  • Invested in others
  • Supportive
  • Visionary

What words would you use to describe the WORST leader?

  • Autocratic and controlling
  • Critical
  • Micromanager
  • Narrow-minded
  • Poor communicator
  • Self-centered

The vast majority of the words relate to soft skills – the character traits and interpersonal skills that influence how a person works with and relates to others. When people think of the best leaders they have worked for, they begin listing soft skills. For the worst leaders, we get descriptions of people lacking soft skills. Technical capabilities and knowledge are rarely mentioned when I take people through this exercise.

This doesn’t mean that “hard-skills” are not important. Technical knowledge and skills are base requirements to be successful at work. Yet in most roles, true effectiveness comes from being able to work effectively with others. This is reflected in the competency models of most professions. Even a quick review of the CPHR General Competencies shows that out of the twelve competencies, 8 are soft skills, and only 4 are technical/knowledge skills. 1

To become better at whatever you do, developing your soft skills is critical. If missed, you are not paying attention to the majority of the competencies necessary for success. If you focus solely on developing your business acumen, data analysis and systems thinking, you are missing a large part of what is required for you to be effective.

For the professionals running learning and development programs in organizations - if you want to get the best bang for your development buck, make sure that you invest a significant portion of your efforts into employees’ soft skills, but also recognize that this isn’t always easy. This takes time, practice and focused effort. Soft skills are hard because they are exercised in nuanced ways. There are no hard and fast rules when it comes to applying interpersonal competencies. They need to be utilized and adapted to the needs of the situation and the individuals involved.

Research based on groups of leaders shows that the need for developing interpersonal skills is ongoing. A review of our 360 assessment data from the last 3 years shows that the lack of soft skills remains a challenge for many. The lowest-rated behaviors for leaders over that time were:
 
  • Coaching and developing others
  • Empowering employees
  • Mobilizing others around a clear purpose
  • Seeking innovation
  • Displaying flexibility
 
Here are some tips on developing these capabilities:
 
Step One: Seek out feedback – from people you trust, coaches, or assessment tools – make sure you find out what skills you should be developing.
 
Step Two: Prioritize – work on what matters most; don’t try to master too many areas at once.
 
Step Three: Devote two-thirds of your development activities to soft skills.
 
Step Four: Anticipate challenges – soft skills take time to acquire, and it means you will make some mistakes along the way. In my work people have been much more forgiving of someone who tries and makes an error, than someone who doesn’t try at all!
 

 

References: 

 
About the Author: Shawn Bakker is a registered Psychologist and leads the Professional Services team at Psychometrics Canada. He works with organizations and OD/HR professionals to assess and develop the potential that people bring to the workplace as individual contributors, team members and leaders.
 
Contact Information: 
 
● Website: www.psychometrics.com
● Facebook: @PsychometricsCanada
● Twitter: @PsychometricsCA
 
Psychometrics Canada has been providing assessment tools and strategic guidance for the selection and development of individuals and teams since 1976, with an expertise in applying business psychology in the areas of employee selection, personal and leadership development, and team building and conflict resolution. Psychometrics Canada is the only authorized Canadian distributor of the Myers-Briggs Type Indicator® (MBTI®), Strong Interest Inventory® (SII®), Thomas-Kilmann Conflict Mode Instrument (TKI), FIRO-B®, CPI 260™, CPI™ 434, Work Personality Index®, and Career Values Scale instruments.

Building Better Organizations Through People.


 

The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.

 


The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.



By Jessica Jaithoo March 16, 2026
Author: Rheya Patel, 2026 Social Media Committee Member As days become longer and the weather warms up, the first day of spring brings a sense of renewal and new beginnings. A time that feels more energizing and people are more motivated to reset their routines, look for new opportunities and clear away old habits. While spring is commonly associated with “spring cleaning” in the home, perhaps the same principal can be applies to the workplace. For organizations and HR groups, spring can be the perfect opportunity to encourage employees to reflect and construct new meaningful goals and “clean” out the “clutter” of goals that no longer help them grow or have already been achieved. Why is Spring the Perfect Time for Goal Setting? With the rush of returning to work after the holidays and resuming normal life, spring gives a perfect moment to pause and reflect. Employees can check on their progress, realign priorities and continue the year with renewed motivation. For HR teams, encouraging this reflection can re-engage employees and increase motivation. In turn, employees are more likely to be focused and productive while creating a space for meaningful conversations about growth, development, and career progression. How Can We Encourage Goal Reflection? Believe it or not, HR plays a crucial role in goal setting whether it is realized or not. Creating an open work environment where employees feel supported and encouraged with professional development is key in reflection and goal setting. Below are several ways organizations can use the season of renewal to inspire growth and goal setting. Encourage Reflection What accomplishments have employees made that they are proud of? What challenges have they faced? Asking these kind of questions and having one-on-one check-ins with employees can help support employees to openly discuss their goals and aspirations, and potentially create new goals. Promote Professional Development and Growth The arrival of spring can also create the chance to introduce new learning opportunities. Having a fresh mindset combined with training, workshops, mentorship initiatives, or skill-building programs, employees can feel more motivated and supported in pursuing growth.  This helps employees expand their skillsets and strengthen the organization as a whole. Foster Collaboration and New Ideas Tying back to renewed energy, organizations can encourage teams to collaborate and share new ideas. Brainstorming sessions, innovation workshops, or team goal-setting can foster inspiration and connectivity, Having an open space for discussions can help teams align goals with organizational priorities to promote innovation and productivity. Celebrate Progress Recognizing progress along the way is essential. Celebrating achievements and acknowledging progress have a significant impact on employee morale. Employee recognition programs, team shoutouts, or words of appreciation can go a long way to remind employees how valuable their efforts and contributions are and continue to motivate them to strive towards their goals. Final Thoughts The arrival of spring represents renewal, growth, and new possibilities. For HR professionals, it’s also the opportunity to encourage employees to pause, reflect, and move through the rest of the year with renewed purpose. Encouraging goal setting, promoting professional development, fostering collaboration, and celebrating progress, can tie the season of newness to inspire meaningful growth. The new season reminds us that progress doesn’t need to start January 1st. Sometimes, a change in perspective, and a little springtime inspiration, can be the step towards pursuing new goals and growth with confidence.
March 16, 2026
As the governing voice of CPHR Alberta, the Board of Directors meets quarterly to provide oversight and guidance in several key areas. The Board, alongside CPHR Alberta operations, have began delivery on the association's new strategic priorities developed in the 2026-2028 strategic plan. To ensure transparency between our Board of Directors, members and key stakeholders, we are sharing post-meeting messages to inform the steps taken towards advancing our profession and ensuring a financially stable association. The Board of Directors met on March 14, 2026 to review organizational performance, governance matters, and strategic priorities for the coming year. The Board’s key messages for the membership are as follows: Strong Association Performance in 2025 The Board reviewed the 2025 year-end financial statements and Q4 Management Discussion & Analysis. Key highlights include: 7,332 active members in 2025 (+409), a 6% year-over-year increase Student membership drove much of the growth, strengthening the profession’s long-term pipeline 76 professional development events delivered, reaching 7,000+ participants across Alberta 2025 CPHR Alberta Conference exceeded attendance targets with strong sponsor engagement 2026 conference outlook is strong, with sponsorship commitments nearing target levels The Board approved the 2025 audited financial statements, confirming the organization remains financially stable and well-positioned to support continued growth. Strengthening the Value of Recognition of the CPHR Designation The Board reviewed updates on thought leadership, marketing, and labour-market recognition of the designation. Key insights include that 52% of qualifying HR job postings now require or prefer a CPHR designation, demonstrating strong labour-market recognition. Strategic partnerships also continue to expand, including advancement in opportunities with the Academy to Innovate HR (AIHR). Marketing initiatives and industry engagement are focused on building awareness of the designation across employers and HR professionals. The Board remains focused on protecting and strengthening the credibility and value of the designation. Self-Regulation and Advocacy The Board discussed the current self-regulation review. Governance and Board Leadership The Board received updates from its committees and discussed key governance matters, including the Finance & Audit Committee’s oversight of audited financial statements and financial performance and the Governance Committee’s work on governance policy and board practices. The Human Resources Committee also provided updates on governance processes, including expressions of interest and board director voting results. The Board also reviewed board effectiveness practices, succession planning, and interest in the Vice-Chair role as part of ensuring strong leadership continuity. Looking Ahead The Board discussed priorities for the coming months, including: Preparation for the 2026 Annual General Meeting (May 7) Continued membership growth and engagement Delivering a successful 2026 CPHR Alberta Conference (June 2-3) The Board remains focused on supporting members, advancing the HR profession, and ensuring the organization remains strong and sustainable. The next Board meeting takes place in June 2026, after which we will again share our key messages. If you have any questions regarding these key messages or the Board of Directors, please contact chair@cphrab.ca . We welcome your feedback!
By Jessica Jaithoo March 16, 2026
The 2026 HRC West Case Competition, hosted by CPHR BC & Yukon and CPHR Alberta, concluded with outstanding student performances from across British Columbia and Alberta, showcasing the next generation of human resource professionals. The first-place team, ThriveSpire from Mount Royal University’s Bissett School of Business (Alberta), consisting of Nicole Sivertson, Brooke Jenkins, Jam Roda, and Gabrielle Vadnais, secured the $1,500 grand prize for their winning case presentation. Second place was awarded to HRInnovate from Bow Valley College (Alberta), followed by HRmony Solutions from Acsenda School of Management (British Columbia) in third and Innocore from Douglas College (British Columbia) in fourth place. This year’s competition featured 16 teams from post-secondary business schools across BC and Alberta. The exceptional quality of presentations reflected the passion, innovation, and practical expertise students will bring to the human resources profession as they begin their careers. CPHR BC & Yukon and CPHR Alberta extend their sincere thanks to all participating students, coaches, and judges for their dedication and contributions to the success of the event. Special appreciation is also extended to KPU’s Melville School of Business for hosting the 2026 HRC West Case Competition. Plans are already underway for the 2027 HRC West Case Competition, which will take place at Mount Royal University in Alberta on March 5 and 6, 2027. For more information visit: https://cphrbc.ca/hrc-west About the HRC West Case Competition The HRC West Case Competition is an annual student competition organized and co-hosted by CPHR BC & Yukon and CPHR Alberta, bringing together post-secondary students from across Western Canada to apply human resource theory to real-world business challenges while fostering professional growth, collaboration, and industry readiness. About CPHR BC & Yukon CPHR BC & Yukon is a non-profit organization dedicated to advancing the HR profession through education, advocacy, awareness, and professional development opportunities. Established in 1942, the association is the Voice of the HR Profession with a mandate to enhance the profession and advance member value. The organization provides leadership to more than 8,500 members and is both a founding member of the Chartered Professionals in Human Resources of Canada (CPHR Canada) and the exclusive grantor of the Chartered Professional in Human Resources (CPHR) designation in British Columbia and the Yukon. www.cphrbc.ca Media Contact: Quinne Davey Senior  Member Relations Manager, CPHR BC & Yukon quinnedavey@cphrbc.ca 604-694-6943 www.cphrbc.ca
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