The Overlooked Diamond in the Rough of our Labour Market

Author: Nicole   Mahieux of the Lethbridge Chapter Chamber Committee 
 
What is your organization doing this year to honor International Day of Persons with Disabilities? What have they done in the past? Did you even know this important day is just around the corner? In the interest of International Day of Persons with Disabilities on December 3rd, it is appropriate to highlight this untapped labour market. It is no surprise that there is a major labour shortage country wide. With the increase rates of baby boomers retiring, reduction in birth rates, reduced immigration and a shift to remote work, labor has become a concern on the forefront of many HR practitioner’s mind.
 
Hiring persons with disabilities is far beyond promoting an inclusive work environment, receiving Government funding and “checking a box” so-to-speak. This under represented labour market offers a multitude of different abilities and skills that are often overlooked. Individuals have the potential and desire to improve operations and ultimately the bottom line when given the opportunity. As per the US Department of Labor, employers that hired employees with a disability reported a 90% increase in employee retention. This percentage isn’t only due to the increased loyalty from the Individual with the disability, but also the non-disabled are more inclined to stay due to the workplace morale and the inclusivity of the employer. In fact, if you hired inclusively, you lower your turnover by 90%, so you now lose one employee per year on average. That’s a difference of $16,000 per year. According to Charlotte Gerber of the Journal of Rehabilitation, Individuals with disabilities, on average, have 1.24 fewer sick days per year than those without a disability. The goal is to cultivate a working environment where Individuals have the same rights and opportunities as others within our community. Not only because it is the right thing to do but also because of the business gains outlined above.
 
Everyone is different, but, for instance, employees with autism have been found to possess character strengths such as honesty and loyalty, attention to detail and mathematical and technical abilities, all of which have the potential to increase business performance.
 
Locally in Lethbridge, there are a few organizations that will be emphasized that support these initiatives. Firstly, is an organization called Catalyst which specializes in diversity and inclusion recruitment where they connect employers with candidates that will add value to their organization. They present companies with hidden talent that they may not have been privy to without their services. Based on the requirements of the employer and abilities of the Individuals they will work and support employers to ensure candidates are successful. 
 
The second organization to highlight is PEAK Employment Services. They work with individuals that have physical and/or mental disabilities. They help support people to find houses, jobs and offer day programs. Their goal is to be a leader in helping people with disabilities make choices in their lives based on their likes, skills and abilities. This is another great resource for employers looking to expand their horizon in terms of typical labor markets. Again, the emphasis is really accentuating and focusing on individuals abilities and really leaning into their strengths when it comes to different employment opportunities. 
 
The final organization worth noting locally would be Ability Employment. Ability connects with employers to identify their employment needs and then provides employment services to individuals with disabilities or experiencing medical barriers who are capable and willing to work. They will identify candidates for employers based on employers needs. Their services will result in saved time and money on hiring and training, save supervisory time and some training, and ultimately enhance the employer's image!
 
Lastly, below is by no means an inclusive list but merely suggestions of similar organizations that exist across the province worth noting in the larger cities: 
Calgary - Calgary Alternative Employment Services
Edmonton - Employ Abilities
Red Deer - Employment Placement & Support Services
Grande Prairie - Employ Abilities
 
 
Disability is a market. A market, by the way, that constitutes over half of Canadians. 54% of Canadians either have a disability or have someone important in their life with a disability. That is 54% of the general population who is called to action by something that supports the disability community.
 

To summarize, like Michelle Obama said, “Sameness breeds sameness”. If businesses continue to operate the way they always have they are doing themselves, alongside our communities, a disservice. Not only are they missing out on the chance to provide an individual with the opportunity to contribute to society in a value-added way, gain more meaningful experiences and empowerment in their life, but also the bottom line can be negatively impacted without this labor market. Take advantage of the organizations within your community that connect employers to this untapped resource of diverse talent. Not because you should but because you can!


References: 

 

"Ability Employment." Ability,  https://abilityresource.ca/ability-employment  

"Home." Catalyst Works,  http://www.catalystworks.ca/

"Home." Peak Support Services,  https://peaksupportservices.org/   

Lawson, Mitch. “Ignoring the Disabled Is Costing Your Small Business.” Medium, 6 Oct. 2023, https://medium.com/@mitch_38150/ignoring-people-with-disabilities-is-costing-your-small-business-8f6066104d54.  

Obama, Michelle. Becoming. Puffin, 2021. 


The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.


The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.



By Jessica Jaithoo August 26, 2025
Author : Veronica Flores, CPHR, Wood Buffalo Chapter In the fast-paced world of HR, we often talk about unconscious bias, diversity, and inclusion. But one subtle form of bias that continues to shape workplace dynamics, often without us realizing it, is the halo effect . The halo effect, as outlined in Canadian Organizational Behaviour by McShane, Steen, and Tasa, is a perceptual bias where our overall impression of someone, often shaped by a single trait, influences how we judge their other qualities. I experienced the halo effect in a way that has stayed with me ever since. As someone who immigrated to Canada from a vibrant Latino community, I brought with me not only my culture and language but also a strong set of personal values: dedication to excellence, deep respect for others, and a belief in the power of organization and continuous improvement. Over the years, I've built a life in Canada and grown professionally. One thing my colleagues quickly noticed? I’m extremely organized—my files are color-coded, I like to automate tasks and improve processes, and I genuinely believe that a tidy environment leads to a clear mind. But one day, that very strength—my love for order—became the only lens through which someone saw me, and not in the way I expected. Our team was switching workstations, and I noticed a new coworker, someone from a different cultural background, standing near their new desk, not quite settling in. I casually asked if they had moved in yet, and they replied, “I’m just waiting for you to clean it first.”  At first, I laughed, thinking it was a joke. But their expression stayed serious. That’s when it hit me: they had assumed I was there to clean their desk. Why? Because I’m Latina? Because I’m tidy? Because I was organizing my own space? I simply showed them where the cleaning supplies were and walked away. But the moment stayed with me, not just because it was uncomfortable, but because it revealed something deeper about how we perceive each other at work. Later, I opened up to another coworker about what had happened. She shared a story of her own: because she is from China, a colleague once asked her to perform acupuncture or massage their neck, assuming she must know traditional Chinese medicine. She was just as stunned as I had been. These assumptions weren’t rooted in malice, but they were rooted in stereotypes. And they show how the halo effect, when combined with cultural bias, can lead to reductive and even offensive conclusions. The Hidden Cost of Snap Judgments The halo effect doesn’t always manifest in such overt ways. Sometimes, it’s as subtle as assuming a soft-spoken employee lacks leadership potential or that someone who struggles with English isn’t as intelligent. These assumptions can influence hiring decisions, performance evaluations, and even day-to-day interactions. For HR professionals, the implications are significant. When we allow the halo effect to guide our perceptions, we risk reinforcing stereotypes and limiting opportunities for others. Worse, we may unknowingly create environments where people feel unseen or misjudged. Strategies to Counter the Halo Effect Here are a few practical ways HR professionals can help reduce the impact of the halo effect in their organizations: Get to know people beyond the surface. Take time to learn about your coworkers’ skills, experiences, and goals. Be mindful of cultural assumptions. Just because someone is from a particular background doesn’t mean they fit a cultural stereotype. Create space for conversations. Sharing stories, like the ones my coworker and I exchanged, can build empathy and awareness. Focus on inclusion, not just diversity. It’s not enough to have different people in the room. We need to ensure everyone is seen and valued for who they truly are. The halo effect reminds us that perception is powerful, but not always accurate. That day in the office reminded me that even positive traits can be misinterpreted when viewed through the wrong lens. And that inclusion means more than just being present; it means being seen clearly. So, as an HR professional, ask yourself: Are you seeing your coworkers for who they really are, or just through the halo of a single trait?
By Jessica Jaithoo August 8, 2025
Author : Nicole Mahieux, Nick Canning & Kendal Tremblay Mental health is increasingly recognized as a cornerstone of employee well-being, business resilience and community strength. For HR professionals, supporting mental health is no longer optional—it’s imperative. While conversations around mental health have gained traction in many industries, one critical sector still faces unique and persistent challenges: agriculture. Farmers and agricultural workers play a vital role in food production and national food security. Yet they are among the most vulnerable when it comes to mental health struggles. In fact, they experience some of the highest rates of stress, anxiety, depression—and even suicide. This is not just a personal issue. It's a workforce issue. It's a public health issue. It's a business issue. There are a range of compounding pressures makes farming one of the most mentally taxing professions.  These include: 1.Financial Stress & Unpredictability Unstable markets, weather-dependent outcomes, and shifting government policies contribute to a constant sense of economic uncertainty. 2. Isolation Many farmers work alone and live in rural areas where access to social support is limited. Social isolation increases vulnerability to mental health concerns. 3. Stigma Although mental health stigma is slowly decreasing, it remains a barrier—especially among men, who represent 74% of the agricultural workforce. Traditional gender norms often discourage open conversations or help-seeking.
By Jessica Jaithoo August 7, 2025
As a proud participant in the Glowing Hearts program , CPHR Alberta continues to champion the value that Canadian Armed Forces reservists bring to our workplaces. Since joining the program, we’ve seen firsthand how supporting reservists not only strengthens our communities but also enhances organizational resilience and leadership. The Value of Reservists in the Workplace Reservists are more than military personnel—they are strategic thinkers, adaptable leaders, and skilled collaborators. Their training equips them with discipline, problem-solving abilities, and a mission-focused mindset that translates seamlessly into civilian roles. Captain McKenzie Kibler of The Loyal Edmonton Regiment exemplifies this. In a recent deployment on Operation REASSURANCE, he developed leadership and operational skills that now enrich his civilian career. Watch his story here. Support, Recognition, and Incentives for Employers Supporting reservists doesn’t mean sacrificing business continuity—in fact, it opens the door to meaningful recognition and financial support. Through the Compensation for Employers of Reservists Program (CERP) , employers can receive grants to help offset operational costs when a reservist-employee is away for 30 days or more. At the same time, organizations that register their reservist leave policies with the Glowing Hearts program are publicly recognized on the Canadian Forces Liaison Council website and receive a certificate of support and digital badge. These benefits not only ease the logistical challenges of supporting reservists but also position your organization as a leader in community engagement and national service. Tools and Templates for HR Leaders To make it easier for organizations to support reservists, CPHR Alberta offers a Reservist Leave Policy Template. This resource outlines eligibility, leave procedures, compensation, and compliance with federal and provincial legislation—making it simple to implement a supportive policy. Access the template through the Member Portal.
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