Make It Right From The Get-Go - How Much Effort Do You Put on Onboarding?

Author: Ada Tai 

My onboarding experiences have varied widely across companies, with some proving far more memorable than others. One of the most significant examples was my first leadership role. I was hired to replace the HR Manager at a mid-sized company that had just been acquired. I was instructed to meet Liz, the HR Generalist, at the reception area at 8 a.m. on my first day, because my direct supervisor who located in the U.S. was on vacation for a month. Liz, who had been with the company for 4 years, knew everyone and everything and would “show me around.” Eager and punctual, I arrived 10 minutes early, only to find the reception area deserted. Despite the office being open, I was met with puzzled looks from passing employees: nobody seemed to know what was happening. I stood there looking lost until 8:15 am when Liz came rushing in with a McDonald's breakfast and a coffee. After a flustered greeting, she led me to my office, which looked like a tornado had hit it: employee files were everywhere, the laptop was sitting on a makeshift desk, the computer was not connected, and the office chair seemed to be plotting against me. My first morning was filled with random introduction to employees as they passed by, and the first afternoon was filled with going through a stack of policies and forms. A welcome email from my supervisor arrived three days into my job. After providing a list of tasks, I was given the signal of “I paid you to figure out the job yourself”... 

How soon after joining a company do you usually decide whether to stay or not? Not surprisingly, I did not last long at this job.

A staggering one-third of new hires depart within three months. ¹ Despite widespread challenges in recruitment and retention, businesses often overlook root causes. My experience highlights the critical role of onboarding. A well-structured onboarding process significantly impacts employee experience at their new organization, hence influenceing engagement and retention. While numerous resources detail effective onboarding practices, I will focus on the two fundamental principles:

1. Conduct meticulous planning of communication

The onboarding process is a critical “first impression” where the new employee and the company both set the stage and decide whether they would continue down the path of the “marriage”. It should not be mistaken with the 1 day or 1 week of “orientation” event where the new employees are introduced to company policies, procedures, forms, people and the physical surroundings. Integrating someone into a company culture can take one or two years, depending on the complexity of the job and the organization. So, forget about fancy orientation game software or lavish welcome lunches. The real magic happens in the meticulous planning of communication:

  • Communicate what the new hire needs to know, and 
  • Communicate what the new hire wants to know. 

To ensure a smooth onboarding process, managers should proactively consider what information a new hire needs to succeed in their role. Putting themselves in the new hire's position, they should anticipate the questions and concerns that may arise. This encompasses various aspects, such as job responsibilities, work environment, team dynamics, company culture and history, the leadership, policies, safety expectations, and support systems. It is also critical to explain the manager’s style, expectations and communication preference. By addressing these aspects upfront, managers can facilitate a seamless transition for new employees and set them up for success.

2. Demonstrate genuine interest in new hire experiences by conducting regular touchpoints

Many organizations consider their onboarding process complete once communication has been established and the new employee demonstrates competence. However, it's essential to recognize that each individual is unique. Simply fulfilling job requirements does not guarantee employee retention and engagement. To gauge the sentiments of new hires, managers must keenly observe, listen to their questions, and provide necessary feedback and support. Implementing regularly scheduled one-on-one check-in meetings is a common method employed by managers to engage new employees. These meetings can take the form of:

  • Weekly or bi-weekly sessions between the direct supervisor and the new hire,
  • An end-of-probation performance review,
  • A "stay interview" conducted at the 6-month and 12-month marks. One of our clients recently implemented this approach to ask targeted questions to the new employee and these conversations serve as a valuable tool for eliciting feedback on what works well, challenges encountered, and suggestions for improvement. 

As these discussions are targeted at new employees, who view the organization from an "outsider" perspective, their insights offer fresh viewpoints for enhancing the organization's recruitment and onboarding processes, managerial effectiveness, and work procedures.

It is well-documented that a large number of new hires leave their new employers due to a mismatch with the corporate culture, unclear expectations, ambiguous job assignments, or their supervisor's style. A well-executed onboarding process helps resolve many of these issues by establishing a strong foundation and fostering employee engagement from the get-go. This, in turn, enables organizations to reduce turnover and promote long-term employee success.

Reference:

John Doe, Jane Doe, & Mary Doe (2019, March 19). Why 33 Percent of New Employees Quit in 90 Days. Retrieved on August 5, 2024, from https://www.psychologytoday.com/us/blog/platform-success/201903/why-33-percent-new-employees-quit-in-90-days


I see. I hear. I experience. is a column created by and written by Ada Tai, a chartered member of CPHR Alberta. The column is written in a blog format where Ada and invited co-authors will present their own experiences and interpretations of the world of human resources and its impact on business management. This and the subsequent posts are copyrighted materials by the author(s) and only reflect their personal views, not CPHR Alberta’s.

Author bio: With an MBA Degree, a CPHR, and an SHRM-SCP designation, Ada Tai has been working as an HR professional in a variety of industries for 15+ years. Through her consulting firm, Ada and the team provide a variety of strategic and pragmatic management consulting services.  Ada’s public speaking skills have enabled her to be regularly invited to speak about HR, people management, career search, and networking topics throughout the province. She is also a well-respected Instructor at local universities. 

Contact information:

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LinkedIn: adatai or BadaB-Consulting-Inc

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BadaB Consulting Inc. provides a wide range of HR solutions, including Strategic HR and Succession Planning, Organizational Design & Development, Merger & Acquisition Due Diligence, Recruitment, Training Facilitation, Compensation Design, Performance Management, Workplace Investigation, Policy Development, etc. Another specialty of BadaB’s services is establishing future-proofed technology strategies and roadmaps.


The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.


 


The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.



By Jessica Jaithoo April 13, 2026
Author: Kanwaljit Chaudhry, 2026 Editorial Committee Member Leadership rarely begins the way we expect it to. It doesn’t arrive with a title, a promotion, or a formal announcement. More often, it begins quietly, in moments that don’t look like leadership at all. A conversation where someone turns to you for direction. A meeting where the discussion stalls and you step in to move it forward. A situation where something feels off, and you choose to address it instead of walking away. These moments are easy to overlook. They don’t come with recognition or validation. Yet they are often where the real work of becoming a leader begins. It Starts Before You Feel Ready Many people assume they need to feel confident before they lead. In reality, leadership often shows up before confidence does. You may not have the answers. You may not feel fully prepared. You may even question whether it is your place to step forward. And yet, something in the situation asks you to. This is where leadership begins, not in certainty, but in response. The quiet decision to engage, to take responsibility, to move something forward. You Learn by Doing (and Re-doing) In the early stages, it’s common to try on different ways of leading. You might imitate someone you admire. You might try to sound more decisive than you feel. You might hold back when speaking up feels uncomfortable. Some approaches will work. Others won’t. That’s not failure; that’s formation. Over time, you begin to notice patterns: When do people respond to you? When do conversations open up or shut down? What feels natural, and what feels forced? This is how your way of leading starts to take shape not through theory, but through experience. The Moments That Stay With You There are certain experiences that leave a mark. A difficult conversation you didn’t handle the way you hoped. A decision you made under pressure. A moment where someone trusted you and you rose to meet it. These are the moments you replay later. Not because they were perfect, but because they mattered. They shape your instincts. They clarify your values. They quietly influence how you show up the next time. This is the deeper work of leadership. The kind that happens after the moment has passed. Learning to See What Others Don’t Yet See As you grow, leadership begins to shift. It’s no longer just about responding well in the moment. It becomes about noticing what might be coming next. You begin to ask: What risks are we not talking about? Where might this situation go if we don’t address it? What does the team need before the pressure builds? This is a subtle but important transition from reacting to anticipating. And it often develops quietly, through experience rather than instruction. Letting Go of What No Longer Works One of the less visible parts of leadership is learning to let go. Letting go of the need to have all the answers. Letting go of habits that once worked but no longer serve you. Letting go of the version of leadership you thought you needed to become. This isn’t easy work. It requires honesty, humility, and a willingness to change. But it’s often where the most meaningful growth happens. The Role of Reflection Leadership doesn’t grow from experience alone; it grows from reflection. Taking time to pause and ask: What happened there? What did I learn? What would I do differently next time? These moments of reflection don’t need to be formal. Sometimes they happen in conversation. Sometimes they happen quietly, at the end of the day. But they matter. Because they turn experience into insight and insight into growth. Becoming, Not Arriving There is a point many professionals are waiting for the moment when they will feel like a leader. For most, that moment never arrives in the way they expect. Because leadership is not a destination. It is an ongoing process of becoming. It is shaped in small, often unseen moments: when you choose to step forward when you learn from what didn’t go as planned when you adjust your approach when you stay open to learning The quiet work of becoming a leader is not always visible to others. But over time, it becomes visible in how you think, how you act, and how others experience your presence. And that is what leadership truly looks like. “Leadership is not built in the moments where everything goes right. It is built in the moments where you pause, reflect, and choose to grow.”
By Jessica Jaithoo March 16, 2026
Author: Rheya Patel, 2026 Social Media Committee Member As days become longer and the weather warms up, the first day of spring brings a sense of renewal and new beginnings. A time that feels more energizing and people are more motivated to reset their routines, look for new opportunities and clear away old habits. While spring is commonly associated with “spring cleaning” in the home, perhaps the same principal can be applies to the workplace. For organizations and HR groups, spring can be the perfect opportunity to encourage employees to reflect and construct new meaningful goals and “clean” out the “clutter” of goals that no longer help them grow or have already been achieved. Why is Spring the Perfect Time for Goal Setting? With the rush of returning to work after the holidays and resuming normal life, spring gives a perfect moment to pause and reflect. Employees can check on their progress, realign priorities and continue the year with renewed motivation. For HR teams, encouraging this reflection can re-engage employees and increase motivation. In turn, employees are more likely to be focused and productive while creating a space for meaningful conversations about growth, development, and career progression. How Can We Encourage Goal Reflection? Believe it or not, HR plays a crucial role in goal setting whether it is realized or not. Creating an open work environment where employees feel supported and encouraged with professional development is key in reflection and goal setting. Below are several ways organizations can use the season of renewal to inspire growth and goal setting. Encourage Reflection What accomplishments have employees made that they are proud of? What challenges have they faced? Asking these kind of questions and having one-on-one check-ins with employees can help support employees to openly discuss their goals and aspirations, and potentially create new goals. Promote Professional Development and Growth The arrival of spring can also create the chance to introduce new learning opportunities. Having a fresh mindset combined with training, workshops, mentorship initiatives, or skill-building programs, employees can feel more motivated and supported in pursuing growth.  This helps employees expand their skillsets and strengthen the organization as a whole. Foster Collaboration and New Ideas Tying back to renewed energy, organizations can encourage teams to collaborate and share new ideas. Brainstorming sessions, innovation workshops, or team goal-setting can foster inspiration and connectivity, Having an open space for discussions can help teams align goals with organizational priorities to promote innovation and productivity. Celebrate Progress Recognizing progress along the way is essential. Celebrating achievements and acknowledging progress have a significant impact on employee morale. Employee recognition programs, team shoutouts, or words of appreciation can go a long way to remind employees how valuable their efforts and contributions are and continue to motivate them to strive towards their goals. Final Thoughts The arrival of spring represents renewal, growth, and new possibilities. For HR professionals, it’s also the opportunity to encourage employees to pause, reflect, and move through the rest of the year with renewed purpose. Encouraging goal setting, promoting professional development, fostering collaboration, and celebrating progress, can tie the season of newness to inspire meaningful growth. The new season reminds us that progress doesn’t need to start January 1st. Sometimes, a change in perspective, and a little springtime inspiration, can be the step towards pursuing new goals and growth with confidence.
March 16, 2026
As the governing voice of CPHR Alberta, the Board of Directors meets quarterly to provide oversight and guidance in several key areas. The Board, alongside CPHR Alberta operations, have began delivery on the association's new strategic priorities developed in the 2026-2028 strategic plan. To ensure transparency between our Board of Directors, members and key stakeholders, we are sharing post-meeting messages to inform the steps taken towards advancing our profession and ensuring a financially stable association. The Board of Directors met on March 14, 2026 to review organizational performance, governance matters, and strategic priorities for the coming year. The Board’s key messages for the membership are as follows: Strong Association Performance in 2025 The Board reviewed the 2025 year-end financial statements and Q4 Management Discussion & Analysis. Key highlights include: 7,332 active members in 2025 (+409), a 6% year-over-year increase Student membership drove much of the growth, strengthening the profession’s long-term pipeline 76 professional development events delivered, reaching 7,000+ participants across Alberta 2025 CPHR Alberta Conference exceeded attendance targets with strong sponsor engagement 2026 conference outlook is strong, with sponsorship commitments nearing target levels The Board approved the 2025 audited financial statements, confirming the organization remains financially stable and well-positioned to support continued growth. Strengthening the Value of Recognition of the CPHR Designation The Board reviewed updates on thought leadership, marketing, and labour-market recognition of the designation. Key insights include that 52% of qualifying HR job postings now require or prefer a CPHR designation, demonstrating strong labour-market recognition. Strategic partnerships also continue to expand, including advancement in opportunities with the Academy to Innovate HR (AIHR). Marketing initiatives and industry engagement are focused on building awareness of the designation across employers and HR professionals. The Board remains focused on protecting and strengthening the credibility and value of the designation. Self-Regulation and Advocacy The Board discussed the current self-regulation review. Governance and Board Leadership The Board received updates from its committees and discussed key governance matters, including the Finance & Audit Committee’s oversight of audited financial statements and financial performance and the Governance Committee’s work on governance policy and board practices. The Human Resources Committee also provided updates on governance processes, including expressions of interest and board director voting results. The Board also reviewed board effectiveness practices, succession planning, and interest in the Vice-Chair role as part of ensuring strong leadership continuity. Looking Ahead The Board discussed priorities for the coming months, including: Preparation for the 2026 Annual General Meeting (May 7) Continued membership growth and engagement Delivering a successful 2026 CPHR Alberta Conference (June 2-3) The Board remains focused on supporting members, advancing the HR profession, and ensuring the organization remains strong and sustainable. The next Board meeting takes place in June 2026, after which we will again share our key messages. If you have any questions regarding these key messages or the Board of Directors, please contact chair@cphrab.ca . We welcome your feedback!
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