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H Is for Human: The Value of Human Expertise in an AI-Enhanced HR World
AI is impacting nearly every industry from healthcare to finance, advertising, and education. Companies that take full advantage of AI reap benefits including cost reductions and efficiency gains.
The HR role is no different. That is, the advent of AI has transformed the HR industry, and HR professionals need to stay ahead.
AI is not the future of the workplace—it’s the present.
How AI Is Transforming HR
AI is transforming recruiting, onboarding, performance evaluation, learning and development, and more. Applicant tracking systems (ATS), for example, help recruiters organize the mass of applications they receive.
Plus, more companies are also using chatbots (like Jane, a chatbot created by Loka in 2014) to transform the employee experience and streamline tedious tasks. How?
HR departments are regularly inundated with employee questions. By programming automated instant messaging replies, many of these common questions can be answered by AI, freeing up the HR team’s time. Employees love getting immediate responses to their questions, while HR staff members are better able to answer more complex questions and engage with employees.
These are just a few examples of how AI can transform your HR department. Some AI-based solutions even help you detect employees who are about to leave the company.
Does the rise of AI mean you don’t need humans to manage your people and processes anymore?
The Human Touch
The human element is crucial in HR, not despite AI but because of it. Human work is important now more than ever.
HR is ultimately about people—it’s human resources—so fully removing human interaction would be a mistake. For example, applicant tracking systems can become black holes without careful human management. Automated processes in hiring can’t convey the enthusiasm, drive, tenacity, or work ethic you’re looking for in candidates.
The key to successfully incorporating AI into your organization is to balance technology with the human touch. While AI has a significant impact on the HR role, human skills like collaboration, problem solving, and leadership simply can’t be replaced.
AI is not meant to replace HR professionals, but to complement their work. HR is one of the most complex internal business processes, with many responsibilities involved. AI cuts out busywork and enhances processes so the HR department can better focus on recruiting, onboarding, and engaging people.
But how exactly can you find the right balance between AI and human work?
The Importance of Expertise
Many companies struggle to effectively implement AI and find that much-needed balance. They might invest in an HRIS but struggle to implement it effectively.
The truth is, if a technology company you work with always directs you elsewhere for advice, they aren’t providing you much real value.
That’s why the rise of AI in the HR industry must be supported by expertise.
Technology vendors that offer HR expertise provide much more value to your business. HR experts can help you not only integrate AI into your company but also empower you to make better-informed decisions. Whether it’s about group benefits and insurance, HR strategy, or employee engagement, they’ll offer you the expert guidance you need.
Trusted advisors will talk to you to understand your company and its needs, and offer advice to unleash your organization’s potential—something machines simply can’t do on their own.
Especially for small business owners, this advice is essential. You’ll learn how to best reach your corporate health and wellness goals, and be equipped to make informed, regulatory compliant, and confident decisions.
When searching for HRIS solutions, partner with a company that not only has advanced technology but also the knowledge and expertise to be your consultant and provide guidance based on your organization’s culture and needs.
Join our discussion of this topic in the CPHR Alberta LinkedIn Group on Thursday, March 8, at 11 am MST
About the Authors
Kaneez Jaffer, HR Business Partner, JungoHR
Kaneez is a Certified Human Resources Leader (CHRL) with an advanced knowledge of human resources and organizational structure and design. She has extensive experience with HRIS systems and understands the need to move HR from a transactional model to a transformational one. She has worked in the investment banking, insurance, and legal industries, as well as with large not-for-profit centres helping to simplify and streamline their internal systems. Kaneez is an expert in building relationships and affecting change in a positive and productive way. She acts as the key HR business partner at Apri Insurance Services Inc, managing the implementation of JungoHR, while providing expert advice and counsel on a range of HR matters. She also sits on the CKE panel for the HRPA – providing valuable advice and guidance to HR professionals completing their CKE 1 and CKE 2 exams in order to earn their CHRP and CHRL designations. Kaneez holds a Graduate Certificate in Human Resources Management as well as a Certificate in HR Law for HR Professionals from Osgoode Hall Law School in Toronto, Canada.
Darwyne Lang, President, JungoHR
Darwyne Lang is a visionary leader, believing there is always a better way to ensure Canadians and their families are better protected. With over 30 years as an owner in the Benefits business, he is driven to disrupt the status quo, ensuring that needs are understood, costs are managed, knowledge replaces misconceptions, and benefits help define culture. Most importantly, his 30 years of experience ensure people can live their lives as planned.
Darwyne leads his teams in launching new technologies, providing total compensation partnerships with HR expertise to further enable the reach of the company and his teams' ability to positively care for Canadians and their families. Some on the outside call it a movement to make positive change within the Benefits industry; he would call it delivering expertise and value to clients to help them meet their business goals by caring for the greatest asset they have…their people.